Terms of sale

The agreement between you and Bisha Print Lab when you order a print, written plainly, under Kosovo's consumer protection law.

Updated on 22 October 2026

Draft for review

This text is a draft. The owner and a lawyer review it before sales open. It is not legal advice.

Business details

Trade name: Bisha Print Lab
Official name: pending
NUI: pending
Fiscal number: pending
Address: pending
Email: hello@bishaprintlab.com
Phone: pending

1.Who I am

Bisha Print Lab is a 3D-printing studio in Kosovo. The business details are in the card above and apply to every order.

You can write to me at hello@bishaprintlab.com, or through the Contact page.

2.What these terms cover

These terms apply to every order on bishaprintlab.com: prints of designs from the shop, prints of files you upload, AI designs and the quotes I send by hand.

If you buy as a consumer, Law No. 06/L-034 on Consumer Protection gives you rights these terms neither remove nor limit.

The terms are in Albanian and English. If the two versions differ, the Albanian one applies.

3.How to order

Choose the product and its options, add it to the cart and complete checkout: contact, pickup or delivery, and payment. Before paying you see every item, the full price and the delivery, and you can change anything.

Pressing “Pay” places the order with an obligation to pay.

After payment I email you the confirmation, the link to your order and these terms. That link opens your order page whenever you like.

For your own files and for AI designs, the order becomes final once I have checked the model. If I can't print it, I tell you and refund the whole payment.

4.Prices and quotes

Prices are in euro. Delivery is added at checkout, before you pay.

An instant price for a file applies once the file passes the checks. A quote I send by hand is valid for 14 days, at the price written in it.

Quantity discounts are applied in the cart automatically. The price doesn't change after you've paid.

5.Payment

You pay by card, Visa or Mastercard, on Raiffeisen Bank Kosovo's secure page. Your card details never reach me.

The card is charged when you confirm the payment. I add no fee for paying by card.

Refunds go back to the same card. Every paid order gets an invoice, and the fiscal coupon in electronic form, with your consent.

6.The check before printing

I look at every file and every AI design myself before printing. Requests in the AI Studio are also checked by automated programs, which refuse weapons, adult content, hate symbols and other people's characters or brands.

If you think a request was refused by mistake, write to me and I'll look at it myself.

I may decline an order that breaks the law or other people's rights, or that can't be printed safely. Then I refund the whole payment.

7.Your files, photos and words

When you upload a file or a photo, you confirm that you have the right to use it and that everyone shown in the photo agreed. For children, a parent's or guardian's consent is needed.

I use them only for your order. Files nobody orders are deleted after 30 days, AI designs after 90 days. More in the Privacy policy.

8.AI designs

The ideas AI draws are illustrations. The 3D model and the print may differ in details, which is why I approve them myself before printing.

An AI design is printed to your choices, so it can't be returned without a reason (point 12). Use it however you like for yourself. I don't show it publicly unless you share it.

9.Other people's designs

Some designs in the shop are by other designers, under licenses that allow selling prints. Every product names its designer and license.

You buy a print, not the design file.

10.The product and safe use

Prints are made layer by layer with filament (FDM). The layers show up close, and the colour may come out slightly different from your screen. These are part of the product's description, not defects.

PLA softens above 50 °C. Prints are not for contact with food unless the product says otherwise. Small parts are not for children under 3.

11.Delivery and pickup

I deliver only within Kosovo, or you pick it up at the studio. Times, costs and rules are on Shipping and returns.

Unless agreed otherwise, the order is delivered within 30 days of payment.

12.The right of withdrawal

For prints of designs from the shop you may withdraw within 14 days of receiving them, without giving a reason.

Prints of your files, AI designs and quoted work made to your request are made to your specifications, so this right doesn't apply to them (Article 49 of the law). I tell you so before you pay.

How to withdraw, how to send the product back and when you get the money back: see Shipping and returns.

13.The legal guarantee

Every print has the legal guarantee of conformity: I am liable for defects that appear within 2 years of delivery. Tell me within 2 months of noticing the defect.

A defect that appears within 6 months is presumed to have been there on delivery.

First I repair or replace it for free, postage included. If that isn't possible, I reduce the price or refund the payment.

14.Liability

Nothing in these terms limits my liability for harm to life or health, nor the rights the law gives you.

15.Complaints

Send your complaint by email to hello@bishaprintlab.com or through the Contact page, with the order number. I confirm I've received it and answer in writing within 15 days, with a solution.

I keep complaints on record for at least 2 years.

If you disagree with my answer, you can turn to the Consumer Protection Department at the Ministry of Industry, Entrepreneurship and Trade (toll-free 0800 11000), to the Central Inspectorate of Market Surveillance, or to the courts.

16.Personal data

How I process your data is explained in the Privacy policy.

17.Law and courts

These terms are governed by the laws of the Republic of Kosovo. Disputes go to the competent courts of Kosovo. There is no compulsory arbitration.

18.Changes

If I change these terms, the changes apply only to new orders. Your order keeps the terms that applied when you paid.