Where I deliver, what it costs, how long it takes, and how a product goes back.
Updated on 22 October 2026
Draft for review
This text is a draft. The owner and a lawyer review it before sales open. It is not legal advice.
1.Where I deliver
Anywhere in Kosovo, by courier. I don't deliver outside Kosovo yet.
You can also pick your order up at the studio, in Kosovo, for free. I send you the exact address and hours when your order is ready.
2.What it costs
Delivery anywhere in Kosovo costs €3.00. Free on orders over €50.00.
Pickup at the studio is always free. The delivery cost shows at checkout before you pay.
3.How long it takes
Printing and finishing usually take 3–5 working days, depending on size and the queue. The courier usually brings it within 1–3 working days.
Unless agreed otherwise, the order is delivered within 30 days of payment. If it's late, you can give me an extra period; if that passes too, you can cancel the order and the payment is refunded without delay.
4.Receiving the parcel
Responsibility for the product passes to you when you, or someone you name, takes it in hand, not the courier. If the parcel arrives damaged, take photos and write to me as soon as you can.
5.Returns without a reason
For prints of designs from the shop you have 14 days from receiving them to withdraw from the purchase, without giving a reason. For orders with several items, the 14 days start when you receive the last one.
Prints of your files, AI designs and quoted work made to your request are made to your specifications and can't be returned without a reason. The legal guarantee applies to them too.
To withdraw, send me a clear statement at hello@bishaprintlab.com before the 14 days are over. You can use the form below. I confirm I've received it by email.
6.Sending the product back
Send it back without delay, no later than 14 days after your notice, to: pending. Sending it before the 14 days are over is enough.
The direct cost of the return is yours. Pack it well: you're liable only for damage from handling beyond what's needed to see the product.
7.Refunds
I refund every payment, standard delivery included, within 14 days of your withdrawal notice, to the same card and at no cost to you.
I may wait with the refund until I receive the product, or until you show me you've sent it, whichever comes first.
8.A defective or wrong product
If a print is defective or isn't what you ordered, write to me with photos and the order number within 2 months of noticing. The legal guarantee runs 2 years from delivery.
I repair or replace it for free, postage included; if that isn't possible, I reduce the price or refund the payment. I answer within 15 days.
9.Complaints and help
Write to me at hello@bishaprintlab.com or through the Contact page. If you disagree with my answer, you can turn to the Consumer Protection Department (toll-free 0800 11000) or to the Central Inspectorate of Market Surveillance.
10.Withdrawal form
Fill it in and send it only if you want to withdraw from the purchase.
To: Bisha Print Lab, pending, hello@bishaprintlab.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
………………………………
Ordered on: …………… Received on: ……………
Order number: ……………
Name and surname: ……………
Address: ……………
Date: ……………